Pricing & License Keys
How Chatmancer licensing works and what each plan unlocks.
Pricing & License Keys
Chatmancer uses a one-time purchase model. You pay once for a license key, deploy the stack, and run it for as long as you like. There is no subscription and no renewal.
For the full plan comparison table — features, chatbot limits, and prices — see the Pricing page.
What a license key is
A license key is a signed JWT that encodes your plan tier and entitlements. When you purchase a plan on chatmancer.com, you receive a license key by email and it also appears in your account dashboard.
The key is entered into your deployed dashboard under Settings → License. Once saved, it is stored in your AWS Secrets Manager — Chatmancer never retains a copy.
How the daily check-in works
Once per day, your deployed stack makes an outbound HTTPS request to chatmancer.com to verify that your license key is still valid. This request contains:
- A hash of your license key (not the key itself)
- The current timestamp
- Your AWS region
No conversation data, no user data, and no personally identifiable information is ever sent.
The check-in takes under 100 ms and runs as a background Lambda invocation — it has no impact on your chatbot's response time.
Grace period
If the daily check-in fails — for example, due to a temporary network issue or a chatmancer.com outage — your chatbot continues working normally for 7 days before any degradation occurs. This means a brief connectivity problem will never interrupt your users.
If a check-in continues to fail beyond the grace period (e.g. the license key was revoked), the chatbot enters a read-only mode: existing conversations are preserved and the dashboard remains accessible, but new visitor messages will not be processed until a valid check-in succeeds.
Upgrading your plan
- Purchase the new plan tier at chatmancer.com/pricing
- You will receive a new license key by email
- In your dashboard, go to Settings → License
- Replace the old key with the new one and save
The upgrade takes effect immediately — new chatbot slots and features are unlocked without redeploying the CloudFormation stack.
Free plan
The Free plan requires no payment and no license key. You can deploy the stack and use one chatbot indefinitely. The Free plan does not include a daily check-in — it runs entirely without phoning home.
Frequently asked questions
Can I use the same license key on multiple deployments? No — each license key is tied to a single CloudFormation stack. If you need multiple independent deployments (e.g. for different clients), you need a separate license key for each.
What happens if I lose my license key? Log in to your account at chatmancer.com and retrieve it from your dashboard at any time.
Is there a refund policy? Yes — contact us within 14 days of purchase if the product does not work as described.