Configuring Your Chatbot
Name, welcome message, system prompt, tone presets, model selection, and multi-chatbot setup.
Configuring Your Chatbot
Every chatbot in Chatmancer has a set of configuration options that control how it behaves, what it sounds like, and which AI model powers it. You can edit these at any time from Chatbots → [your chatbot] → Settings.
Basic settings
Name
The chatbot name is displayed in your dashboard only — visitors do not see it unless you include it in your welcome message or system prompt.
Welcome message
The welcome message is the first thing a visitor sees when the widget opens. Keep it short and action-oriented:
"Hi there! How can I help you today?"
"Ask me anything about our products — I'm here to help."
System prompt
The system prompt is a set of instructions sent to the AI model before every conversation. It defines the chatbot's persona, knowledge scope, and tone. You can write a fully custom prompt or start from a tone preset.
Tone presets
Tone presets are pre-written system prompts for the three most common use cases. Select one as a starting point and customise as needed.
Friendly Support
"You are a friendly and helpful customer support assistant. Respond warmly and clearly, using everyday language. Always try to resolve the user's issue or direct them to the right resource."
Best for: SaaS help desks, e-commerce support, general customer service.
Professional Sales
"You are a professional sales assistant. Help potential customers understand the value of our products and services. Be concise, confident, and always guide conversations toward a positive outcome."
Best for: B2B lead generation, product landing pages, demo booking flows.
Concise FAQ
"You are a concise FAQ assistant. Answer questions briefly and accurately using the available knowledge base. Avoid unnecessary filler and get straight to the point."
Best for: documentation sites, internal knowledge bases, high-volume support queues.
Model selection
Chatmancer supports any model available through your OpenAI API key. Set the model name in Settings → Model:
| Model | Best for | Speed | Cost |
|---|---|---|---|
gpt-4o-mini | Most chatbots (default) | Fast | Low |
gpt-4o | Complex reasoning, long docs | Medium | Medium |
gpt-4-turbo | High accuracy requirements | Medium | Medium |
o1-mini | Step-by-step reasoning | Slow | Medium |
You can change the model at any time without redeploying. The new model takes effect on the next conversation.
Bring your own OpenAI key
Chatmancer requires your own OpenAI API key — there is no shared key. Your key is stored encrypted in AWS Secrets Manager inside your account and is never transmitted to Chatmancer.
To update your key: go to Settings → API Keys → OpenAI and enter the new key. The change is immediate.
Multi-chatbot setup
The number of chatbots you can create depends on your plan:
| Plan | Chatbots |
|---|---|
| Free | 1 |
| Pro | 5 |
| Premium | 10 |
| Whitelabel | Unlimited |
Each chatbot has its own configuration, knowledge base, widget, and conversation history. They share the same Lambda function and database but are fully isolated from each other.
See Pricing & License Keys to compare plans.